Frequently asked questions

No. You pay month to month and can cancel anytime. You can also change plans or turn modules on and off whenever you want.

VeriFactu is the Spanish tax agency’s system requiring invoicing software to register issued invoices. Nero has it built in: you just upload your digital certificate once and, from then on, every invoice and receipt is sent to the AEAT and carries its QR code automatically.

No. Nero runs in the browser: the management panel from any computer and the POS from a tablet. All you need is an internet connection.

Yes. Each location has its own register, inventory and calendar, and you see everything together or separately. Extra locations cost €10/month.

Your data is yours. Processing complies with the GDPR and we sign a data processing agreement (DPA) with you. If you leave, you take your information with you.

You can be up the same day. We set up services, staff and schedules with you during onboarding, and Business plans include online training for your team.

A tablet with a browser and, if you want printed receipts, a compatible receipt printer. Nothing to install, no proprietary hardware.

Inventory and stock (€4/mo), WhatsApp (€10/mo), email campaigns (€4/mo, newsletter included), coupons and discounts (€2/mo), signed consent forms (€6/mo) and, for dog groomers, before/after photos (€6/mo). They are activated separately from your plan, only if you need them — at signup or anytime from your panel.

Every plan includes 2 locations and 4 employees. Each extra location costs €10/month and each extra employee €1/month; the Business plan raises the included amounts to 4 locations and 10 employees.

Yes. Clock-ins and clock-outs are recorded with hour types and work mode, the full edit history is preserved, and you can generate the reports Spanish labor law requires.

The module costs €10/mo and, on top of that, Meta applies its own messaging fees based on volume. If the numbers raise questions, we break them down for you in the demo.

Yes. We make daily encrypted backups stored in the European Union, retained for 30 days.

Yes: during onboarding we help you import your customers and catalog from your previous software. Implementation carries a one-time cost that we quote case by case.

Nero runs in the cloud, so you need a connection to work. If the Wi-Fi drops you can carry on using your phone or tablet’s mobile data; there is no offline mode for now.

Yes: you get 7 days free. Sign up, run Nero with your own business, and you are only charged once the trial ends; cancel before that and you pay nothing. And if you prefer, we can also give you a 30-minute demo tailored to your industry.